About Us

ABOUT US

T.O.M.S Direct is a U.K. eCommerce website. We work with trusted suppliers from all around the world to make high quality, luxurious, affordable items readily available in the U.K.

We constantly vet and communicate with our suppliers and we are able to keep our costs down by delivering your products directly from our suppliers to your door, cutting out U.K warehousing costs and passing the savings on to you.

Packaging & Delivery

If you purchase multiple products from us you may get multiple parcels delivered, but we are designed so you only ever pay a maximum shipping fee of £1.99 and we will pay any extra fees to make sure your delivery is as swift and hassle free as possible.

We ship products from suppliers all around the world we have a 14 working day delivery time, but we expect most deliveries to be completed within 7 days.

Why Purchase Through Us?

T.O.M.S Direct is dedicated to you, the customer. Other major eCommerce brands will let anyone sell products on their websites with little to no vetting, and very little quality control, also if any problems arise with your order they pass you on to the suppliers to solve the issues, WE DO NOT!

If you place an order through us we take full responsibility for fulfilling that order. All communications will come from us you will not be sent to any third parties. We can track your parcels and we will take responsibility for any lost, damaged, or wrong products, we have a U.K based returns depot and we have a returns & refund system set up to make the process as easy as possible see RETURNS POLICY. We also have a dedicated e-mail set up so if you have any questions or concerns please contact us at tom.dcs@hotmail.com